John Heintz

Business: Knowledge, Risk, and Customer Value

What do knowledge, risk management, and customer value have in common? Only your business value, and here’s what it looks like: Everything you do in a commercial sense has an effect on one or more of these three variables. Here are some examples: Bring customers together and discover[1] what they need and desire => will […]

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Agile Airplane Game

This is the multi-team airplane game that we use to introduce Agile through games. This game especially highlights how teams work together (or don’t as the case may be 🙂 Some of the interesting results I’ve seen is that this exercise acts like a mirror showing teams how they respond under pressure. The way the

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